privacy policy

Privacy Policy – Urban Cartel

At Urban Cartel, your privacy and security are very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you shop with us.

1. Information We Collect

  • Personal details such as your name, email, phone number, and shipping address when you place an order.

  • Payment information (processed securely through our trusted payment providers – we do not store your card details).

  • Non-personal information such as browsing data and preferences to help us improve our website.

2. How We Use Your Information

  • To process and deliver your orders.

  • To provide customer support and respond to inquiries.

  • To send updates, promotions, or offers (only if you have opted in).

  • To improve our website, products, and overall customer experience.

3. Protecting Your Information
We use secure systems and encryption to keep your personal data safe. Your details will never be sold, traded, or shared with unauthorized third parties.

4. Sharing of Information
We may share limited information with trusted service providers (such as couriers and payment processors) strictly for order fulfillment.

5. Your Rights
You have the right to access, update, or request deletion of your personal information at any time by contacting us. You may also unsubscribe from marketing emails whenever you wish.

6. Cookies
Our website uses cookies to enhance your browsing experience. You can disable cookies in your browser settings if you prefer.

7. Changes to This Policy
Urban Cartel may update this Privacy Policy from time to time. Any changes will be posted on this page.

8. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at: info@urbancartel.co.za